We do not charge a delivery fee for the following suburbs below.
Normal delivery suburbs (Mother's Day and Valentine's day excluded)
Abbotsbury, Anzac Village, Ashcroft, Austral,Bankstown, Bardia, Bonnyrigg, Bonnyrigg Heights, Bossley Park, bass hill,bow Bowing,Blair Athol, Blair mount , Busby, Cabramatta, Cabramatta Heights, Cabramatta West , Cabra vale, Campbelltown,Canley Heights, Canley Vale , Carnes Hill ,Carramar, Cartwright, Casula, Catherine Fields , Cecil Hills, Cecil Park ,Chipping Norton, Condell park,Crossroads, Currans hill,Denham court, Eaglevale, East Hills, Edensor Park, Edmondson Park, Edmondson, Elizabeth Hills , Emerald Hills, Eschol Park, Fairfield, Fairfield East , Fairfield Heights, Fairfield West, Fairvale, Forest Lawn Memorial Park , Georges hall, Gledswood Hills, Glenfield, Glenquarie, Green Valley, Greenfield Park, Gregory Hills ,Hammondville, Harrington Park, Heckenberg, Hinchinbrook, Holsworthy, Horningsea Park, Horsley Park, Hoxton Park, Ingleburn , Kearns, Kemps Creek, Kemps Creek Cemetery, Lansdowne, Lansvale, Leppington, Leppington Lawn Cemetery, Leumeah, Liverpool, Liverpool Cemetery, Long Point, Lurnea, Macquarie fields, Macquarie Links,merrylands, Middleton Grange, Miller, Milperra , Minto, Minto Heights, Moorebank, mount Annan,Mount Pritchard, Mount Vernon, Narellan, Narellan vale, Oran park,Padstow, Panania, Picnic point, Pleasure Point, Prairiewood, Prestons, Raby, Revesby, Revesby Heights, Rossmore, Sadleir, Smithfield, St Andrews, St Johns Park, Varroville,Villawood, Voyager Point, Wakeley, Warwick Farm, Wattle grove, West Hoxton, Wetherill Park , Willowdale, Woodbine, Woodpark, Yagoona, Yennora
CEMETERY DELIVERIES- Please ensure you give us all the funeral information you can including the time.
Liverpool Cemetery. Forest Lawn memorial park Leppington, Kemps Creek Cemetery
Cut off times
Monday - Friday
Place your order by 2 pm for same day delivery. After 2pm please call us to confirm if we can squeeze you in. We will do our best.
Saturdays
Place your order in advance for a Saturday delivery.
If your order is placed after these cut off times your order will be delivered on the next business day.
Deliveries to business addresses will be made during business hours. Deliveries to residential addresses will be made before 7pm. On our busy days like Mother's day, Valentine's Day and Christmas Eve we do not guarantee delivery times, although we WILL deliver your order on the stated date. In the event that you have the wrong delivery address and delivery can not be completed, we will contact you regarding the correct delivery details and deliver your order at our next possible convenience.
Refund Policy
Customer Guarantee
We are totally committed to offering the highest quality flowers and reasonable prices.
If at any time you are not completely happy with our service or our products, please let us know so we can rectify any errors or oversights that may have occurred. We are here to help and we will go the any lengths to ensure that you are satisfied with Fairytale flowers.
If you are not 100% happy with the flowers you have received please call us to discuss your matter and come to a mutual resolution regarding re delivery or if necessary, refund.
We ask that you ensure that we are notified of any problems as soon as possible. In the unlikely event that you find our product less than satisfactory, we must be notified within 24 hours to ensure that some resolution can be made.
While the flowers are in your care, it is your responsibility to look after them in a manner that will prolong their life.
If no one is at the delivery address to take possession, we will leave the flowers in a safe place as deemed suitable by the delivery person.
Please contact us if you have any questions.
SUBSTITUTION POLICY
All flowers and colours are subject to market availability and may be substituted by different flower varieties of similar value & colour.
In making these substitutions, we take great care to ensure that we exceed your expectations and that you will be satisfied with the quality and presentation.
